Welcome to Le Haras d’Agathe et ses princes.
To ensure a pleasant stay for you and other guests, the following house rules/general terms and conditions apply at Le Haras d’Agathe et ses princes:
General:
The guest rooms and gîte are owned by SCI Agathe et ses princes and managed by Le Haras d’Agathe et ses princes, 2 Lieu-dit Les Bruyères d’en Haut, 27130 Mandres, Siret 94826679600010, referred to as the manager.
The manager may be replaced by another host or representative if necessary.
These General Terms and Conditions/House Rules apply to all users of Le Haras d’Agathe et ses princes, regardless of the booking channel.
By making a reservation, these General Terms and Conditions automatically come into effect. These house rules can be consulted on our website www.leharasdagatheetsesprinces.com or can be requested by the user.
Pets are allowed under certain conditions.
Animals must be well-behaved and obedient, with a surcharge of 15 EUR per day per dog and 35 EUR per day per horse (including stable, pasture, and use of facilities).
There are cameras in various public areas within Le Haras d’Agathe et ses princes.
Anyone on our premises consents to the recording of footage.
In case of emergencies or incidents, these recordings may be shown to third parties as supporting material.
The management, owner of the location, and/or individuals working for Le Haras d’Agathe et ses princes cannot be held liable for any physical and/or material or immaterial damage experienced by visitors to the location.
All instructions from Le Haras d’Agathe et ses princes staff related to house rules must be followed, otherwise, immediate access may be denied without any refund of accommodation costs.
It is prohibited to take Le Haras d’Agathe et ses princes’ property outside the building or use personal decorations such as confetti.
Willful damage to Le Haras d’Agathe et ses princes’ property may result in liability for repair and/or replacement costs.
Additional cleaning costs resulting from this will be charged to the guest.
Intellectual property rights, including our website, logos, texts, photos, names, and all our communication, are protected by intellectual property rights either held by us, our suppliers, or other rightful owners.
Intellectual property rights include patent, copyright, trademark, design, and model rights and/or other (intellectual property) rights, including patentable technical and/or commercial know-how, methods, and concepts. It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, customers are not allowed to copy or reproduce our drawings, photos, names, texts, logos, color combinations, etc., without our prior and explicit written consent.
Liability
We are not liable except in cases of intent or gross negligence.
Furthermore, we are not liable for any direct or indirect damages (such as consequential damage, lost profits, missed savings, or damages due to business interruption) unless expressly determined in these terms.
Our liability will in all cases be limited to the amount of the agreed price for that order (excluding VAT).
We make every effort to provide access to the website 24 hours a day, 7 days a week. However, due to the technical characteristics of the internet and information technology, and the need to perform periodic maintenance, updates, or upgrade work, we cannot guarantee uninterrupted access and service.
In the event of a normally acceptable interruption or disruption of access or service, we will make every effort to remedy this as soon as possible. Such normally acceptable interruptions or disruptions are inherent to internet service and cannot be considered as shortcomings.
Force Majeure
In the event of force majeure, we are not obliged to fulfill obligations. In that case, we can either suspend our obligations for the duration of force majeure or definitively terminate the agreement. Force majeure is any circumstance beyond our will and control that entirely or partially prevents the fulfillment of our obligations.
This includes, but is not limited to, strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, power outages, disruptions in a (telecommunication) network or connection, or the unavailability of the website at any given time, non or untimely delivery by suppliers or other third parties involved.
Reservation
When making a reservation, the correct number of persons staying at Le Haras d’Agathe et ses princes must always be reported.
The rooms are suitable for a maximum occupancy of 2 adults, the cottage for 4 people, and the glamping tents for 4 people. It is not allowed to stay in the room with more than two people, in the cottage and glamping tents with four people, and/or (temporarily) reside. Only registered persons have access to their own room.
The room is rented for business or tourist stays. It is not allowed to take photos or film for commercial purposes. Engaging in sexual activities is strictly prohibited.
By entering into a rental agreement for your stay, these General Terms and Conditions and house rules become effective, regardless of the booking channel.
The host can deny access to Le Haras d’Agathe et ses princes and/or refuse guests immediately, without further notice or reason and without compensation for accommodation costs, for violation of these General Terms and Conditions/house rules and inappropriate behavior.
In case of theft, vandalism, and/or violence, the police services are always involved.
The reservation can be made through the official website www.leharasdagatheetsesprinces.com or other available booking channels where an agreement with Le Haras d’Agathe et ses princes applies.
After receiving your reservation, we will send you a confirmation, and your reservation is final, provided the conditions have been met.
The full amount must be paid during the booking, which can be done via debit card (Bancontact, Maestro) or credit card (Visa, Mastercard) or by bank transfer. Upon request, an invoice can be issued, which will be sent to you digitally by email later.
In case of exceeding the indicated number of guests on the reservation form, Le Haras d’Agathe et ses princes will charge 100% of the current overnight rate per violation, in addition to the already owed accommodation costs and city taxes.
However, the maximum occupancy per unit can never be exceeded.
Visitors
It is not allowed to receive visitors at Le Haras d’Agathe et ses princes without prior written permission from the administrator.
Check-in
Le Haras d’Agathe et ses princes opts for a personal approach and greeting during check-in. Therefore, Le Haras d’Agathe et ses princes operates with fixed check-in hours between 4 pm and 6 pm on the day of arrival.
An alternative time may be arranged in consultation with the host/hostess.
If the guest wishes to check in later or at a non-agreed-upon time, Le Haras d’Agathe et ses princes reserves the right to deny access and/or charge a supplement.
Le Haras d’Agathe et ses princes may request a deposit during check-in, which will be returned after inspection during check-out, provided the room/cottage/tent is left in the proper condition.
A valid identification must be presented for each guest during check-in.
Check-in is possible for individuals older than 18 years and only by the guest themselves.
Check-out
Check-out can be done between 8 am and no later than 11 am on the day of departure, after which the host or hostess will inspect the room, at the latest within 24 hours after departure.
Depending on the occupancy, a different check-out time may apply in consultation with (and with the permission of) the host or hostess.
However, the guideline remains 11 am. Le Haras d’Agathe et ses princes reserves the right to deny access to the estate after 11 am on the day of departure and/or charge additional costs.
During check-out, the guest declares voluntarily via their consumption from the honesty bar and/or shop and pays the due amount on the spot.
Key Management
Upon arrival, you will receive a key and code (or gate remote control) from the host or hostess for your stay.
You are responsible for locking the doors during your stay.
During check-out, you must return the key (and/or gate remote control) undamaged to the host or hostess.
Loss of Keys or Gate Remote Control In case of loss of access means, Le Haras d’Agathe et ses princes will charge you €25 for the key and €75 for the gate remote control.
Service
The administrators are always allowed to enter the rooms at any time to provide necessary services.
Breakfast
Breakfast must always be reserved and paid in advance, no later than at check-in.
Breakfast is served in the room/cottage or tent between 8:30 am and 10:30 am.
Bed Linen and Towels
During a longer stay, towels will be changed as desired, and the costs are included in the price unless other arrangements have been made.
Bed linen is changed weekly for longer stays.
Hygiene
It is not allowed to sleep in the beds in the rooms without sheets and pillowcases. Consuming take-away is not allowed. In the event of non-removable stains on the mattress, duvet, bedspread, decorative cushions, floor, furniture, or towels during the stay, the guest must immediately inform the administrators.
Le Haras d’Agathe et ses princes may charge the customer for cleaning costs and/or replacement costs of materials incurred as a result.
Rates
Prices include sanitary water, electricity, heating or cooling, VAT, toilet paper, use of WIFI, and all of this at normal consumption. Coffee and/or tea are included.
All other beverages are not included and can be purchased through the common Honesty Bar.
In the unlikely event that services such as wifi do not function properly during the stay at Le Haras d’Agathe et ses princes, this does not entitle the customer to a refund of the entire or part of the due room price.
Rates do not include the costs of cancellation and/or travel insurance and/or other expenses. Rates at Le Haras d’Agathe et ses princes are always non-binding and subject to interim changes.
All information on our website is deemed to be provided in good faith and is always subject to interim adjustments. Le Haras d’Agathe et ses princes is not bound by obvious errors on its website. In the case of a double reservation, it is not possible for only one of the two guests to book breakfast.
Cancellation
You can cancel free of charge up to 30 days before the arrival date for direct bookings, except for non-refundable bookings or packages.
You will pay the total price of the reservation if you cancel within 30 days before the arrival date. In the case of a no-show for your reservation, the full reservation price will be charged.
Payment terms
In the case of late payment, default interest is due by operation of law, without the need for a reminder to be sent, at an interest rate of 10% per year, also to be increased by a lump-sum compensation of 10% (this compensation cannot be less than €75).
Law and Court
French law applies. The courts where Le Haras d’Agathe et ses princes is located (registered office) have jurisdiction to hear any dispute.
Nullity
These General Terms and Conditions constitute the entire agreement between the customer and us regarding the matter contained therein. If one or more provisions of these General Terms and Conditions are wholly or partially unlawful, void, or for any other reason unenforceable, this clause will be deemed capable of being separated from these General Terms and Conditions and will not affect the validity and enforceability of the remaining provisions.
Parking
We have private parking spaces.
Le Haras d’Agathe et ses princes does not offer taxi and shuttle services in-house. Guests are free to contact specialized companies for this purpose at their own risk. Le Haras d’Agathe et ses princes can never be held liable for these services.
Noise
Le Haras d’Agathe et ses princes asks its guests to refrain from loud noise in the rented accommodation and common areas.
All music and any other sound must be adjusted to room volume to avoid noise disturbance for other guests and neighbors, and is prohibited from 10 pm to 8 am.
Pets
Pets or any other animals are allowed provided they cause no damage or nuisance.
Smoking
Le Haras d’Agathe et ses princes has fire alarms with sirens.
Smoking (even with open windows) is strictly prohibited throughout the accommodation.
E-cigarettes or other alternatives are also not allowed, as well as lighting candles/incense. The misuse of fire/extinguishing agents or tampering with smoke detectors is not allowed.
If we find that smoking has occurred in the room, we are obliged to charge a minimum of €150 for cleaning costs. If the fire alarm goes off as a result, a minimum of €300 will be charged to you, or a higher amount if the damage exceeds this amount.”
Bovenkant formulier
Fire
Stay calm in case of fire. Immediately report the fire to the administrators and/or activate the nearest manual fire alarm.
In the event of a general fire alarm, evacuate the building immediately.
Alcohol and (Soft) Drugs:
Alcohol abuse is prohibited, so enjoy, but drink in moderation.
It is strictly forbidden at Le Haras d’Agathe et ses princes to possess, use, and/or trade drugs, including alternatives such as nitrous oxide, whipped cream chargers, etc.
The police will always be contacted.
Internet
Le Haras d’Agathe et ses princes provides internet on the premises.
Users should refrain from visiting internet websites that have an unlawful character or that do not align with the reputation of Le Haras d’Agathe et ses princes as an accommodation provider. Upon discovery or suspicion of third-party interference and/or (other) internet misuse by the user, Le Haras d’Agathe et ses princes has the right to block access to the internet with or without prior notice.
Damage
Le Haras d’Agathe et ses princes is not liable in any way for any form of damage, loss, or theft that you experience during your stay at Le Haras d’Agathe et ses princes.
If damage is caused to the accommodation or its furnishings during your stay, you must immediately inform the host or hostess. Any costs to return it to its original state will be charged.
Cleaning or replacing carpets, floors, linens, furniture, or interior due to stains caused by accidents (falling or bumping) or illness (vomiting) may be billed to you. The manager of Le Haras d’Agathe et ses princes is not liable for the loss of personal belongings and personal injury.
Complaints
Of course, we do our utmost to offer our guests a carefree and unforgettable stay. If, despite our best efforts, there is a complaint, please let us know immediately and on-site so that we can propose a suitable solution. We wish you a very pleasant and enjoyable stay.
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Overall, these rules and conditions seem very comprehensive and transparent, which is important to prevent misunderstandings and ensure a pleasant stay.